Terms and Conditions (T&Cs)

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the Wuschlwear online shop.

The provider of the online shop is:
Wuschlwear
Owner: Vanessa Knippers
Berthold-Beitz-Boulevard 318
45141 Essen
Germany

Phone: 01522 5742533
Email: info@wuschlwear.de

These GTC apply to consumers as defined by § 13 BGB (German Civil Code).

2. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order.
By completing the order process, the customer submits a binding offer to purchase the products in the shopping cart.
The purchase contract is concluded only when the order is expressly confirmed by us or the goods are shipped.

The goods remain the property of Wuschlwear until full payment is received.

3. Prices and Shipping Costs

All stated prices are in Euro and include the statutory value-added tax.
In addition to the stated prices, shipping costs will apply. The respective shipping costs will be displayed to the customer during the ordering process.
For orders over 50.00 €, shipping within Germany is free of charge.

4. Payment Terms

The following payment methods are available:

  • PayPal
  • Klarna
  • Credit card
  • Apple Pay
  • Google Pay
  • Shopify Payments

The payment method is charged immediately after the order is placed, unless otherwise agreed.

5. Delivery and Shipping

Shipping is exclusively within Germany via DHL.
Unless a different delivery time is specified for the respective product, the delivery time for unpersonalized products is 3-5 business days and for personalized products is 6-10 business days.

Should a product be temporarily unavailable, customers will be informed immediately.

6. Personalized Products

Wuschlwear offers the possibility to individually personalize certain products.
The following conditions apply to personalizations:

  • The maximum number of characters is 8.
  • Only names or short terms are permitted.
  • Offensive, discriminatory, extremist, illegal, or otherwise inappropriate content is not permitted.
  • Wuschlwear reserves the right to refuse personalization requests without further justification.

The customer is responsible for the accuracy of the provided personalization data.

7. Exclusion of Right of Withdrawal for Personalized Products

For products that are individually personalized or manufactured according to customer specifications, there is no right of withdrawal according to § 312g Abs. 2 Nr. 1 BGB (German Civil Code).
This applies in particular to products with individually applied names, terms, or other personalizations.

8. Right of Withdrawal for Non-Personalized Products

Consumers have the statutory right of withdrawal for non-personalized products.
The complete cancellation policy is available separately in the online shop.
The direct costs of returning the goods are borne by the customer.

9. Usage Notes and Product Safety

The dog bandanas offered are for decorative purposes only.
They are expressly not safety products.

The products are notably:

  • not suitable as a collar,
  • not suitable as a harness for pulling,
  • not suitable as a leading aid,
  • and not suitable for securing animals.

Use is exclusively under the supervision of the animal owner.
Normal wear and tear from use, washing, or material stress does not constitute a defect.
The customer is obliged to regularly check the products for damage or wear.

10. Custom-Made Products

Individual custom designs or tailor-made products are only made after a separate individual agreement.
There is no general right to the implementation of individual special requests.

11. Warranty

The statutory warranty rights apply.
Color deviations between product images and the actual product may occur due to different screen displays and do not constitute a defect.
As some products are handmade, minor deviations in workmanship, positioning, or fabric pattern may occur.
These do not constitute a material defect, provided that the usability is not impaired.

12. Liability

Wuschlwear is liable without limitation for intent and gross negligence.
In cases of simple negligence, Wuschlwear is only liable for breaches of essential contractual obligations and for damages resulting from injury to life, body, or health.
Any further liability is excluded, as far as legally permissible.

13. Dispute Resolution

Wuschlwear is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

14. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of these GTC be or become wholly or partially ineffective, the validity of the remaining provisions remains unaffected.